Version 2026 – Dutch law applicable

These general terms and conditions are primarily drafted for assignments governed by and executed under Dutch law. If services are incidentally performed partly or wholly outside the Netherlands, Dutch law shall remain fully applicable.

1. ZINEMA: the sole proprietorship / creative studio operating under the name ZINEMA, hereinafter referred to as the Contractor.
2. Client: any natural person or legal entity entering into an agreement with the Contractor.
3. Agreement: any agreement relating to creative, audiovisual and related services and productions.
4. These terms and conditions apply to all offers, quotations and agreements of the Contractor, unless expressly agreed otherwise in writing.
5. Any general or purchasing conditions of the Client are expressly rejected.
6. Should any provision be invalid or unenforceable, the remaining provisions shall remain in full force. Parties shall replace the invalid provision with a provision reflecting the original intent as closely as possible.
7. Situations not explicitly covered in these terms shall be interpreted in the spirit of these terms.

1. All offers and quotations are non-binding and valid for a maximum of 30 days, unless stated otherwise.
2. Obvious mistakes or errors in offers or quotations do not bind the Contractor.
3. All prices are exclusive of VAT and additional costs such as travel, accommodation, production and other expenses, unless agreed otherwise in writing.
4. An agreement is concluded after written confirmation by the Contractor or upon commencement of the services.

1. The Contractor shall perform the agreement to the best of its knowledge and ability and in accordance with professional standards. The obligation is one of effort, not result.
2. Deadlines are indicative and not fatal.
3. The Contractor is entitled to engage third parties for the execution of the agreement.
4. The Client shall provide all necessary information, materials and cooperation in a timely and complete manner. Delays and additional costs arising from failure to do so are at the Client’s expense.
5. The assignment includes one revision round unless otherwise agreed. Additional revisions will be considered extra work and invoiced separately.
6. If the Client does not provide feedback or approval within 5 working days, the delivered part shall be deemed approved.

1. Changes to the scope, content or nature of the assignment may affect pricing and schedule.
2. Additional work shall be invoiced separately based on an additional quotation or on a time-and-materials basis.
3. The Contractor may refuse a change request if it disproportionately affects the quality, feasibility or planning of the assignment.

1. If services are incidentally performed outside the Netherlands, these terms and conditions and Dutch law remain fully applicable.
2. Travel, accommodation, and other incidental costs may be invoiced separately and in advance.
3. Non-refundable costs shall always be borne by the Client, including in the case of cancellation or changes.
4. Any additional costs or delays resulting from local circumstances, regulations, or external factors are at the Client’s expense.

1. If the Client cancels or postpones an assignment within 48 hours prior to the scheduled start, the Contractor is entitled to charge 75% of the agreed fee.
2. If cancellation occurs within 24 hours, the Contractor is entitled to charge 100% of the agreed fee.
3. These fees are due regardless of whether the assignment is rescheduled, unless expressly agreed otherwise in writing.
4. If the assignment cannot be carried out due to circumstances on the Client’s side (absence, insufficient preparation, unavailable location), the full agreed fee is charged.
5. Adverse weather does not automatically allow free cancellation. If execution is impossible due to weather, parties shall seek to reschedule. If rescheduling is impossible, the above cancellation fees apply. The Contractor determines whether the assignment can reasonably be performed.
6. The Contractor may terminate the agreement immediately if the Client fails to fulfill its obligations.

1. Unless agreed otherwise, a 50% advance payment applies prior to commencement of the services.
2. Invoices must be paid within 14 days of the invoice date.
3. Late payment results in statutory (commercial) interest being due by operation of law.
4. All (extra-judicial or judicial) collection costs are borne by the Client.
5. For assignments based on a day rate, a working day is deemed to consist of up to 8 hours.
   A half-day assignment is defined as work with a total duration of up to 4 hours and is charged at 75% of the agreed day rate.
   Any assignment exceeding 4 hours shall be considered a full working day and shall be charged at 100% of the agreed day rate.
6. Travel time, waiting time and standby time are included in the calculation of the total duration, unless expressly agreed otherwise in writing.

1. All works created by the Contractor, including but not limited to concepts, scripts, designs, videos, photographs, animations and raw files, remain the property of the Contractor at all times.
2. The Client acquires only a non-exclusive right of use for the specific purpose, medium, and period as set out in the offer or agreement.
3. Transfer of intellectual property rights or exclusive rights only occurs if expressly agreed in writing and fully paid.
4. The Contractor retains the unrestricted right to use all created content for its own promotional purposes, including portfolio, website, social media, presentations, and pitches, unless agreed otherwise in writing.
5. Raw files and source materials remain the property of the Contractor. Access, delivery, or reuse is only possible against an additional fee.
6. Reuse of any delivered media for projects or productions outside the original scope of the assignment is subject to a separate license fee, typically calculated at 30% of the original project value.
7. The Contractor is not obliged to retain files longer than 30 days after delivery.
8. The Client shall, where reasonably possible, credit the Contractor when publishing the work.

1. Both parties shall maintain confidentiality of all information received in the context of the agreement.
2. Offers, proposals, and concepts from the Contractor may not be shared or used without written consent.
3. The obligation of confidentiality remains in effect even after termination of the agreement.

1. The Contractor’s liability is limited to the amount paid out by its insurer, or if no payment is made, to the invoice amount of the relevant assignment.
2. The Contractor is only liable for direct damage resulting from a demonstrable shortcoming in the performance of the agreement.
3. Direct damage is strictly limited to reasonable costs incurred to establish the cause and extent of the damage, any reasonable costs to remedy the Contractor’s performance, and reasonable costs incurred to prevent or limit further damage.
4. The Contractor is not liable for indirect or consequential damages, including but not limited to loss of profit, loss of revenue, missed opportunities, reputational damage, or business interruption.
5. The Contractor is not liable for damage resulting from incorrect, incomplete, or late information provided by the Client, nor for the use of materials supplied by the Client.
6. The Contractor is not liable for the actions or omissions of third parties engaged by or on behalf of the Client.
7. The Contractor is not liable for damage resulting from use of the delivered work outside the agreed scope.
8. Any claim for liability must be submitted in writing within 14 days after the Client has discovered or reasonably should have discovered the damage, failing which any right to compensation shall lapse.

1. Force majeure includes any circumstance beyond the reasonable control of the Contractor preventing timely fulfillment of obligations.
2. During the period of force majeure, obligations are suspended.

1. All agreements are governed exclusively by Dutch law.
2. Disputes shall be submitted to the competent court in the district where the Contractor is established.
3. Parties shall first attempt to resolve any dispute amicably.